When I think back to the years I spent behind the chair doing hair in my private studio, it feels like a different life. And in a lot of ways it was! While I miss the connections with my clients and seeing so many of them on a regular basis, I cannot see a time that I will return to doing hair in the future. I’m not saying never, but for now I think that chapter of my life is closed.
Regardless of that fact, I still have about 10 years of experience to draw from when I’m asked questions from readers about how to handle tough situations in the salon.
I got an email recently from a reader asking the following question:
“I just spent a few hours at a salon getting my hair cut and colored. The total was close to $350 and I’m really dissatisfied with the color. You can barely tell a difference and I’m not sure what to do! I never want to go back there because I’m not confident that the stylist knows what she’s doing, but I feel totally screwed. Is there anything I can do in this situation"” I felt for her because I’ve been there. I’ve gotten beauty services done (from pedicures to massages) that are less than enjoyable and I feel like I completely wasted my money afterwards. Plus, it feels weird not to tip so it’s even more frustrating that there is an expectation to tip on top of a service that you didn’t enjoy. I haven’t had personal experience with having my hair not turn out the way I wanted,...